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Returns Information

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Goods are sealed in their original packing
  • Goods must not have been used, tampered with or fitted in any way
  • Goods must be returned in full, including all parts and any free products or documentation
  • Made to measure items, such as carpets, vinyls and artificial grasses, are cut to order for your specific needs. These ‘Made to Measure’ items are subject to a 50% ‘Made to Measure’ fee.
  • Free Gifts & Related Free / Discount Promotions are excluded from the refundable value


To start a return, you can contact us at hello@landsartificialgrass.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@landsartificialgrass.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@landsartificialgrass.co.uk.

Collection Charges

We will collect with our couriers and provide you with a refund as long as the un-fitted artificial grass can still be collected and safely transported back in the original packaging.

A charge for collection will be deducted from your refund, this charge is dependent upon your location, whether you ordered online or in-store, and the weight of the product(s).

Please be aware that return collection charges are usually more expensive than original outbound delivery charges.

If we have delivered the wrong order to you, or if the products arrive faulty, you will not be charged for the collection.

If a product is returned as damaged/faulty by the customer, and upon inspection is found to be undamaged/without fault; we reserve the right to deduct collection charges from your refund.

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